1) Multiple choice( 40 points)
1. A mouse plugs into a: (4pts)
a) RJ11 port
b) PS/2 or USB port
c) Parallel port
d) RJ45 port
2. The first thing to do if a new monitor is not working: (Choose 2) (4pts)
a) Adjust the brightness and contrast
b) Check the monitor for broken part
c) Measure the voltage inside the monitor
d) Make sure the power cord is firmly plugged in
3. Which port support PnP? (Choose 2) (4pts)
a) USB port
b) IEEE 1394 port
c) Parallel port
d) Serial port
4. Process to test check the basics of the computer, does it have a CPU, RAM, video, keyboard and hard disk: (4pts)
a) BIOS
b) RAM
c) Power-on self-test
d) Central Processing Unit
5. What do you plug into a three-row, 15-pin port of cable?(4pts)
a) Joystick
b) Keyboard
c) Monitor
d) Mouse
6. Chose the phrase below that are not descript about software tools:(Choose 2) (4pts)
a) PartBE
b) Mulitboot
c) Scroll driver
d) Trojan horse
7. When you update the driver for network card, then your network card doesn’t function anymore, what should you do?(4pts)
a) Restart computer
b) Update the latest driver
c) Rollback driver
d) Uninstall driver
8. When your OS is error, and you want to install you OS, but when you install you cannot see any hard disk. What should be the problem?(4pts)
a) HDD broken
b) Don’t have RAM
c) Virus
d) Application error
9. When your computer is running very slow, what tool you use to monitor its process?(4pts)
a) Device manager
b) Disk management
c) Task Manager
d) Even viewer
10. Your manager call you for support, he said his computer has been dead. What is a first question you need to ask for troubleshooting this problem?(4pts)
a) Did the computer ever work?
b) When did the computer last work?
c) When you say “dead,” what do you mean? What happens when you press the power button?
d) What did you do?
2) Question and Answer (60pts)
1. Troubleshooting monitor problem. Power LED light is on, no picture on power-up. What should you check? (4 points)
You should check the following:
You should check the following:
- Check contrast adjustment
- Check cable, is it connect securely, trade with good one
- Test with good monitor
- Check video card, reseat, clean, trade with good one
- If you have, firm the chip on the video card
- Disable shadow RAM
- Test RAM
- Test system board
2. What should you consider when buying or upgrading a CPU? (4 points)
Processor characteristic and upgrade considerations:
- Processor make and model
- Socket type
- Clock speed
- Cache size
- Check mother board model and revision level
- Memory support
- Power supply
- Dual-core support
3. How many tools that technician use to PC Troubleshooting? What are they? Explain briefly and give an example.
There are 3
- Physical tools: Tools use for troubleshooting hardware PC
Ex: Screwdriver, compress air, multi matter …….
- Software tools: Tools use for troubleshooting software PC
Ex: Multiboot, user applications, driver …….
- Methodology (diagnostic procedures): Troubleshooting depend on experience, studying…..
Ex: Perform backup, tasks priority……………..
4. What are the common guide line that you use to preventing your maintenance task on your PC?
Here are common preventive maintenance tasks:
- Visual inspection
- Driver / firmware updates
- Cleaning the system
- Operating system & application upgrades
- Disk defragmentation
- Ensuring proper environment
5. Why do you need to maintenance your computer?
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